Samsung Series-6 UA32C6900VR LED TV - My Experiences for far - Shock, Firmware, Remote Control Issue and Support Calls - Ups and Downs

Buying Process:
Well, the fight was tight between Sony's 32EX700/710 Series Model and Samsung UA32C6900VR for me to buy one. Even though the battle was won by Sony, due to a decent difference in the price in which it was offered, i ended up buying Samsung on Nov 01st 2010. Let's just say that buying part was satisfying enough.

The first event - The SHOCK
After two days, the Samsung technical guy came over, opened up the package and installed the TV. Immediately after, when i tried to plug in the USB drive at the back, i felt shock at the back panel. I took the tester out and checked to find out that each and every metal part, especially screws, at the back was giving a bright light in the tester. I called up the customer care and they told that someone will be send for. I tested my home for electrical problems and found everything (earthing and reversal of live and neutral issues) fine.

The technical guy came after a day was talking ----****. "There is always a signal coming at the end. It is not electricity. LED TV's will have that" etc etc. Since this was not technically convincing enough, i had to call the customer care again the next day and they connected me to the technical team. They told that it is by design and there will some voltage at the back which is below a safe threshold. I felt OK with the answer even though they didn't answer my question about the possibility of grounding these potentials at the back, so that these kinds of issues don't come up. They could have provided a 3-pin plug to accommodate this. Well, this issue was not big enough for me since i didn't know deep enough to decide on the technical feasibility. So, i started using the TV as they told and i have to tell you, it was performing well and i felt happy.

The second event - Firmware Upgrade
Before buying itself, there was this firmware already released. Since my TV was having an older version, i upgraded through USB and everything went fine.I saw minor enhancements in the UI.

The third event - Remote Control
Few times over the days, i noticed that the remote events are less responsive. After 3 weeks of usage, this issue became a major one. There were two remotes, one from the Set Top Box (Universal) and the other is the TV's original one. For both, the TV was not responding. Turning ON the TV was not a problem usually with the remote, it turned ON. Once the TV is turned on, the remote actions became pretty useless. I tried different things (making sure that the sensor is clean - removed the plastic wrapping, remote has good batteries, proper distance of 5-6ft is maintained, indoor lighting changes etc) that i know of, but nothing worked out. I have to again call customer care and report this issue. Now, within 2 hours technical guy is supposed to give me a call, But, 48 hours over and nobody called yet.

Conclusion:
Well, I guess we cannot conclude that the TV or the support is GOOD or BAD from any of these experiences, as you might have already figured out. But, it's just that i'm expecting a better quality from a technically superior (as it is said) commodity having a decent price, that too from a company well known in this arena. May be, it's just me!